FAQ

Corner Step Trees Shop

Below are answers to the most common questions from our customers. If you need additional assistance, please contact us.

1. Do you offer free shipping?

Yes. We offer FREE SHIPPING on all orders within the United States.

2. Do you ship internationally?

No. At this time, we only ship within the United States.

3. How long does order processing take?

Orders are processed within 3–4 business days, excluding weekends and holidays.

4. How long does delivery take?

Once shipped, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

5. Can I cancel or change my order?

Orders may be canceled or modified only before processing begins. Once shipped, changes are not possible.

6. What is your return policy?

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused and in original condition.

  • Please refer to our Return & Refund Policy for full details.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

8. When will I receive my refund?

Approved refunds are processed within 5–10 business days after the returned item is received and inspected.

9. What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide photos of the item and packaging.

10. How can I contact customer support?

You can contact us by: