Return & Refund Policy

At Corner Step Trees Shop, we value customer satisfaction and strive to provide a smooth and transparent shopping experience. This Return & Refund Policy explains the conditions, timeframes, and procedures for returns, exchanges, and refunds. By purchasing from our website, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return:

    • The item must be unused, uninstalled, and in original condition.

    • The item must be returned in its original packaging, including all accessories, manuals, and protective materials.

    • Proof of purchase (order number or receipt) is required.

Returns requested after the 7-day period will not be accepted.

2. EXCHANGE POLICY

  • Exchanges are accepted within 10 days from the delivery date.

  • Exchange requests are subject to product availability.

  • If the requested replacement item is unavailable, we reserve the right to issue a refund instead.

  • Exchanges must meet the same condition requirements as returns (unused, original packaging).

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Items showing signs of use, wear, damage, or modification after delivery

  • Items returned without original packaging or missing components

  • Items returned outside the approved return or exchange timeframe

  • Clearance, final sale, or promotional items (if applicable)

4. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please follow these steps:

  1. Contact us at contact@clymira.store within the applicable return or exchange period.

  2. Provide your order number, reason for return or exchange, and photos if the item is damaged or defective.

  3. Wait for return authorization and instructions from our support team.

Returns sent without prior approval may be refused.

5. RETURN SHIPPING RESPONSIBILITY

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong item was sent by Corner Step Trees Shop

  • Original shipping fees (if applicable) are non-refundable.

We recommend using a trackable shipping method to ensure safe return delivery.

6. DAMAGED OR DEFECTIVE ITEMS

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include:

    • Order number

    • Clear photos of the damaged item

    • Photos of the original packaging

Eligible claims may result in a replacement or full refund at no additional cost.

7. REFUND PROCESSING

  • Once the returned item is received and inspected, we will notify you of the refund approval or rejection.

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days after approval.

  • Banks or payment providers may require additional time to post the refund to your account.

8. PARTIAL REFUNDS

Partial refunds may be issued if:

  • The item is returned damaged due to customer handling

  • Parts or accessories are missing

  • The item does not meet full return eligibility requirements

9. LOST OR MISSING RETURN PACKAGES

  • Corner Step Trees Shop is not responsible for returned items lost in transit.

  • Customers are responsible for ensuring the return shipment reaches us successfully.

  • Returns without tracking confirmation may not be eligible for refunds.

10. ORDER CANCELLATIONS

  • Orders may be canceled only before processing begins.

  • Once an order has been processed or shipped, cancellation is not possible and the return process must be followed.

11. REFUSAL OF DELIVERY

  • Orders refused upon delivery may be considered non-returnable.

  • Refund eligibility for refused deliveries is subject to review.

12. POLICY CHANGES

Corner Step Trees Shop reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes take effect immediately upon posting on our website.

13. CONTACT INFORMATION

For questions regarding returns, exchanges, or refunds, please contact us:

Corner Step Trees Shop
📞 Phone: (954) 553-3514
📧 Email: contact@clymira.store
📍 Address: 3159 East C 48, Center Hill, FL 33514, United States