Shipping Policy

At Corner Step Trees Shop, we are committed to providing reliable, transparent, and efficient shipping services. This Shipping Policy explains our shipping destinations, costs, processing timelines, delivery expectations, and responsibilities related to order fulfillment. By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. SHIPPING DESTINATIONS

  • Corner Step Trees Shop ships exclusively within the United States.

  • We do not offer international shipping at this time.

  • Orders submitted with shipping addresses outside the United States will be automatically declined or canceled.

2. SHIPPING COSTS

  • We proudly offer FREE SHIPPING on all orders shipped within the United States.

  • There are no shipping fees, handling charges, or hidden costs.

  • Free shipping applies to all products, regardless of order size, weight, or destination within the U.S.

3. ORDER PROCESSING TIME

  • All orders are processed within 3–4 business days.

  • Business days are Monday through Friday, excluding federal holidays.

  • Processing includes:

    • Order verification

    • Payment confirmation

    • Product inspection

    • Secure packaging

    • Preparation for shipment

Once processing is complete, your order will be handed over to the shipping carrier.

4. SHIPPING & DELIVERY TIME

  • After processing, orders are shipped and typically delivered within 5–6 business days.

  • Delivery time estimates begin after the order has been shipped, not from the purchase date.

  • Delivery times may vary due to:

    • Carrier workload

    • Destination location

    • Weather conditions

    • Peak seasons or holidays

Corner Step Trees Shop does not guarantee delivery dates and is not responsible for carrier-related delays once the package has been shipped.

5. SHIPPING CARRIERS

  • We partner with reputable third-party shipping carriers to ensure safe and timely delivery.

  • The carrier used for your order is selected based on:

    • Package size and weight

    • Delivery destination

    • Operational efficiency

Carrier selection is at the sole discretion of Corner Step Trees Shop.

6. ORDER TRACKING

  • Once your order has shipped, a tracking number will be sent to your email address.

  • Tracking information may take 24–48 hours to become active.

  • Customers are responsible for monitoring their shipment using the provided tracking details.

If you experience any issues with tracking, please allow sufficient time for updates before contacting support.

7. ACCURATE SHIPPING INFORMATION

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • Corner Step Trees Shop is not responsible for:

    • Delays caused by incorrect or incomplete addresses

    • Orders delivered to the wrong address due to customer error

  • Orders returned due to address issues may require additional processing or reshipping.

8. UNDELIVERABLE OR RETURNED PACKAGES

  • Packages returned to us due to incorrect address, failed delivery attempts, or refusal by the recipient may be subject to reshipping delays.

  • Additional handling time may apply before reshipment.

  • Refunds for undeliverable packages are subject to review.

9. LOST, STOLEN, OR MISSING PACKAGES

  • Corner Step Trees Shop is not responsible for packages marked as “Delivered” by the shipping carrier.

  • If a package is lost in transit, customers must first contact the carrier to initiate an investigation.

  • We will provide reasonable assistance but are not liable for carrier-related losses.

10. DAMAGED SHIPMENTS

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Provide:

    • Order number

    • Clear photos of the damaged product

    • Photos of the original packaging

Claims submitted after 48 hours may not be eligible for resolution.

11. ORDER MODIFICATIONS & CANCELLATIONS

  • Orders may be modified or canceled only before processing begins.

  • Once processing starts or the order has shipped, cancellations or changes are no longer possible.

  • Please contact customer support immediately if you need assistance.

12. FORCE MAJEURE

Corner Step Trees Shop shall not be held responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather conditions

  • Carrier disruptions

  • Government actions

  • Labor strikes

13. POLICY CHANGES

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting on our website.

14. CONTACT INFORMATION

If you have any questions regarding this Shipping Policy or your order, please contact us:

Corner Step Trees Shop
📞 Phone: (954) 553-3514
📧 Email: contact@clymira.store
📍 Address: 3159 East C 48, Center Hill, FL 33514, United States